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Our Agents Were Coached on Call Length and the Delay Was Our Screen
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Our Agents Were Coached on Call Length and the Delay Was Our Screen

#sergueyshinder #itbusiness #performance #customerservice
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2 min read
Our Depot Cameras Were Installed by a Security Company and Secured by Nobody
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Our Depot Cameras Were Installed by a Security Company and Secured by Nobody

#sergueyshinder #cybersecurity #iot #suppliers
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2 min read
Our Tickets Closed Themselves Before the Night Shift Came Back
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Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork
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2 min read
New Houses Were Undeliverable Because Our Address Data Was a Year Old
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New Houses Were Undeliverable Because Our Address Data Was a Year Old

#sergueyshinder #data #dataquality #referencedata
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2 min read
Our Automation Thought Every Monday Was a Working Day
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Our Automation Thought Every Monday Was a Working Day

#sergueyshinder #automation #devops #scheduling
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2 min read
Our Depot Firewalls Kept Passing Traffic After Their Protection Had Expired
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Our Depot Firewalls Kept Passing Traffic After Their Protection Had Expired

#sergueyshinder #infrastructure #networking #licensing
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2 min read
Our Automated Report Arrived as a PDF and Three Teams Typed It Back In
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Our Automated Report Arrived as a PDF and Three Teams Typed It Back In

#sergueyshinder #automation #reporting #itmanagement
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2 min read
Our Head Office Is Now Designed Around Wednesday
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Our Head Office Is Now Designed Around Wednesday

#sergueyshinder #futureofit #hybridwork #workplace
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2 min read
We Were Compared With a Benchmark That Counted Half of What We Do
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We Were Compared With a Benchmark That Counted Half of What We Do

#sergueyshinder #itbusiness #budgeting #itmanagement
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2 min read
Our Drivers Carry a Day of Customer Addresses on a Handset With No PIN
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Our Drivers Carry a Day of Customer Addresses on a Handset With No PIN

#sergueyshinder #cybersecurity #mobile #dataprotection
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2 min read
The Switches at Our Depots Live in Rooms Chosen for Being Spare
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The Switches at Our Depots Live in Rooms Chosen for Being Spare

#sergueyshinder #infrastructure #networking #facilities
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2 min read
Nineteen of Our Shared Mailboxes Were Being Read by Nobody
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Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk
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We Had Four Records for One Supplier and Paid Its Invoice Twice
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We Had Four Records for One Supplier and Paid Its Invoice Twice

#sergueyshinder #data #masterdata #finance
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2 min read
The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery
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The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery

#sergueyshinder #itoperations #endpoints #logistics
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2 min read
I Can Name Our Suppliers and Not Theirs
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I Can Name Our Suppliers and Not Theirs

#sergueyshinder #futureofit #vendormanagement #riskmanagement
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2 min read
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