Serguey Shinder - DEV Community

Serguey Shinder

Sep 29

Our Depots Work in Fourteen Languages and Our Systems Speak One

#sergueyshinder #futureofit #workforce #a11y

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Serguey Shinder

Sep 29

Our Agents Were Coached on Call Length and the Delay Was Our Screen

#sergueyshinder #itbusiness #performance #customerservice

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Serguey Shinder

Sep 29

New Houses Were Undeliverable Because Our Address Data Was a Year Old

#sergueyshinder #data #dataquality #referencedata

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Serguey Shinder

Sep 29

Our Automation Thought Every Monday Was a Working Day

#sergueyshinder #automation #devops #scheduling

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Serguey Shinder

Sep 29

Our Depot Firewalls Kept Passing Traffic After Their Protection Had Expired

#sergueyshinder #infrastructure #networking #licensing

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Serguey Shinder

Sep 29

Our Depot Cameras Were Installed by a Security Company and Secured by Nobody

#sergueyshinder #cybersecurity #iot #suppliers

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Serguey Shinder

Sep 29

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork

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Serguey Shinder

Sep 28

Our Head Office Is Now Designed Around Wednesday

#sergueyshinder #futureofit #hybridwork #workplace

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Serguey Shinder

Sep 28

We Were Compared With a Benchmark That Counted Half of What We Do

#sergueyshinder #itbusiness #budgeting #itmanagement

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Serguey Shinder

Sep 28

We Had Four Records for One Supplier and Paid Its Invoice Twice

#sergueyshinder #data #masterdata #finance

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Serguey Shinder

Sep 28

Our Automated Report Arrived as a PDF and Three Teams Typed It Back In

#sergueyshinder #automation #reporting #itmanagement

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Serguey Shinder

Sep 28

The Switches at Our Depots Live in Rooms Chosen for Being Spare

#sergueyshinder #infrastructure #networking #facilities

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Serguey Shinder

Sep 28

Our Drivers Carry a Day of Customer Addresses on a Handset With No PIN

#sergueyshinder #cybersecurity #mobile #dataprotection

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Serguey Shinder

Sep 28

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk

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Serguey Shinder

Sep 26

I Now Plan Laptops the Way Our Buyers Plan Stock

#sergueyshinder #futureofit #supplychain #hardware

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Serguey Shinder

Sep 26

The Reorganisation Was One Slide and Thirty Eight Places in Our Systems

#sergueyshinder #itbusiness #organisation #itmanagement

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Serguey Shinder

Sep 26

Our Carriers Were Auditing Our Product Data and Finance Paid for It

#sergueyshinder #data #masterdata #dataquality

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Serguey Shinder

Sep 26

Our Supplier Sells One Environment and It Is Production

#sergueyshinder #automation #devops #testing

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Serguey Shinder

Sep 26

Our Warehouse Wireless Was Surveyed When the Racking Was Empty

#sergueyshinder #infrastructure #networking #wireless

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Serguey Shinder

Sep 26

Our Most Common Data Breach Began With the First Three Letters of a Name

#sergueyshinder #cybersecurity #dataprotection #email

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Serguey Shinder

Sep 26

The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery

#sergueyshinder #itoperations #endpoints #logistics

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Serguey Shinder

Sep 25

I Can Name Our Suppliers and Not Theirs

#sergueyshinder #futureofit #vendormanagement #riskmanagement

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Serguey Shinder

Sep 25

Every Large Tender Now Costs My Department Two Weeks

#sergueyshinder #itbusiness #compliance #procurement

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Serguey Shinder

Sep 25

Our Two Laboratories Measured the Same Thing and Wrote Down Different Numbers

#sergueyshinder #data #dataquality #systems

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Serguey Shinder

Sep 25

The Rules That Decide Money Were Living in Our Scripts

#sergueyshinder #automation #governance #itmanagement

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Serguey Shinder

Sep 25

We Hear About a New Depot When the Keys Are Handed Over

#sergueyshinder #infrastructure #networking #itmanagement

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Serguey Shinder

Sep 25

Nobody Asked the Man in the High Visibility Jacket Anything

#sergueyshinder #cybersecurity #physicalsecurity #infosec

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Serguey Shinder

Sep 25

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk

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Serguey Shinder

Sep 24

The Comparison Is No Longer the System We Replaced

#sergueyshinder #futureofit #usability #itmanagement

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Serguey Shinder

Sep 24

The Carbon Report Asked for Numbers We Had Never Counted

#sergueyshinder #itbusiness #sustainability #itmanagement

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Serguey Shinder

Sep 24

We Sold Below Cost for a Week Because a File Told Us To

#sergueyshinder #data #dataquality #integration

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Serguey Shinder

Sep 24

Our Overnight Jobs Sign In as a Man Who Left in 2022

#sergueyshinder #automation #devops #itsecurity

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Serguey Shinder

Sep 24

Nothing We Could Do Would Bring It Back Sooner

#sergueyshinder #cloud #saas #itmanagement

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Serguey Shinder

Sep 24

Our Job Adverts Named Every System We Run

#sergueyshinder #cybersecurity #infosec #riskmanagement

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Serguey Shinder

Sep 24

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm

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Serguey Shinder

Sep 23

The Calls That Reach Us Now Are the Ones the Model Could Not Answer

#sergueyshinder #futureofit #ai #servicedesk

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Serguey Shinder

Sep 23

IT Heard About the Acquisition Nine Days Before It Closed

#sergueyshinder #itbusiness #mergers #itmanagement

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Serguey Shinder

Sep 23

The Customer Number Was Free Because Somebody Else Had Finished With It

#sergueyshinder #data #systems #dataquality

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Serguey Shinder

Sep 23

We Chose the Actions by What Was Easy to Build

#sergueyshinder #automation #itsm #governance

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Serguey Shinder

Sep 23

Every Server We Own Was Running Eleven Agents

#sergueyshinder #infrastructure #servers #itmanagement

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Serguey Shinder

Sep 23

The Customer List We Protected Everywhere Except on Paper

#sergueyshinder #cybersecurity #dataprotection #governance

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Serguey Shinder

Sep 23

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk

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Serguey Shinder

Sep 22

Most of the People We Support Will Never Sit at a Desk

#sergueyshinder #futureofit #mobility #itmanagement

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Serguey Shinder

Sep 22

We Sold a Fifteen Minute Promise on an Overnight System

#sergueyshinder #itbusiness #contracts #itmanagement

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Serguey Shinder

Sep 22

Our Systems Were Built to Create Records, Not to Correct Them

#sergueyshinder #data #systems #dataquality

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Serguey Shinder

Sep 22

Sixty Automated Jobs Kept Running While the System Was Down

#sergueyshinder #automation #devops #incidentmanagement

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Serguey Shinder

Sep 22

Every Depot's Internet Goes Through a Room in Head Office

#sergueyshinder #cloud #networking #infrastructure

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Serguey Shinder

Sep 21

An Underwriter Wrote More of Our Security Programme Than I Did

#sergueyshinder #cybersecurity #risk #governance

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Serguey Shinder

Sep 21

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity

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Serguey Shinder

Sep 20

The Firewall Now Protects a Shrinking Part of the Company

#sergueyshinder #futureofit #identity #itmanagement

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Serguey Shinder

Sep 20

We Could Not Afford the Salary and We Could Afford the Contractor

#sergueyshinder #itbusiness #hiring #itmanagement

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Serguey Shinder

Sep 20

Seven Things Were Reading That Database and None of Them Were Listed

#sergueyshinder #data #systems #itmanagement

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Serguey Shinder

Sep 20

The Policy Reached Four Hundred Laptops Before Anyone Could Stop It

#sergueyshinder #automation #endpointmanagement #itmanagement

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Serguey Shinder

Sep 20

Our Database Licence Counted Cores We Did Not Own

#sergueyshinder #cloud #licensing #infrastructure

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Serguey Shinder

Sep 20

Someone Invoiced Our Customers Using Our Own Domain

#sergueyshinder #cybersecurity #email #infosec

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Serguey Shinder

Sep 20

We Run Thirty Nine Sites and Have Engineers at Two

#sergueyshinder #itoperations #itsm #infrastructure

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Serguey Shinder

Sep 19

We No Longer Choose When Our Software Changes

#sergueyshinder #futureofit #saas #vendormanagement

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Serguey Shinder

Sep 19

The Auto Renewal Clause Was Doing Our Negotiating For Us

#sergueyshinder #itbusiness #procurement #contracts

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Serguey Shinder

Sep 19

We Had the Data and Not the Right to Use It That Way

#sergueyshinder #data #privacy #datagovernance

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Serguey Shinder

Sep 19

Our Automation Was Clicking Through Screens Nobody Had Promised to Keep

#sergueyshinder #automation #rpa #itmanagement

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Writing Debut