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Sep 29

When an AI should stop talking and fetch a human

#ai #chatbots #customerservice #sales

4 min read

Serguey Shinder

Sep 29

Our Agents Were Coached on Call Length and the Delay Was Our Screen

#sergueyshinder #itbusiness #performance #customerservice

2 min read

Shifa Mohammadi

Sep 14

We deployed a voice AI agent in a week. Proving its ROI took months.

#discuss #ai #productivity #customerservice

2 min read

Natalia Cherkasova

Aug 14

AI Voice Agents Need Improvement in Handling Natural Human Interruptions During Conversations

#ai #voiceagents #interruptions #customerservice

9 min read

julian-ros

Sep 15

Per-seat, flat-rate, or self-hosted: what a 3-, 8-, and 15-agent support team actually pays with Crisp, Help Scout, and Chatwoot

#saas #indiehackers #customerservice #pricing

5 min read

Pykero

Jul 14

How Fast Should Your AI Voice Agent Respond?

#voiceai #latency #aiagents #customerservice

4 min read

Ezra

Jul 20

Rebuilding Support Agents on the Serverless Edge

#ai #customerservice #shopify #woocommerce

3 min read

Lovanaut

Jul 6

Customer Service Request Form: Routing, Urgency, and Status Schema

#webdev #freelance #automation #customerservice

2 min read

Lovanaut

Jul 6

Refund Request Form: Policy, Status, and the Customer-Facing Timeline

#webdev #customerservice #automation #forms

2 min read

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